Shipping

Shipping & Delivery

Last updated: 4 November 2026

Every order is packed by hand and shipped from our fulfilment partners. Below is what happens after you check out.

Shipping cost

Shipping is free on every order, to every destination - no minimum spend and no handling fee. What you see at checkout is what you pay for the piece.

Delivery estimates

• United States - 7 to 15 business days.
• Canada and Mexico - 9 to 18 business days.
• United Kingdom and European Union - 9 to 18 business days.
• Australia and New Zealand - 10 to 20 business days.
• Rest of world - 12 to 25 business days.

Business days exclude weekends and public holidays, and the estimate starts once your parcel is scanned by the carrier, not when you order.

Order processing

Orders are processed within 1 to 3 business days. During peak seasons and promotional periods, processing may take slightly longer. You will receive an email confirmation the moment your parcel is scanned by the carrier, including a tracking number where the destination supports it.

Tracking

Tracking can take up to 48 hours to show its first scan. You can check the current status at any time on our order tracking page.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties or taxes charged by your local customs office. These are the buyer's responsibility and are not included in the price or the shipping cost. We declare every parcel accurately at its real value.

Delayed or missing parcels

If your tracking has not moved for 10 days, email info@lvssnca.com with your order number and we will trace the parcel or reship it at our cost.

Wrong address

Please double-check your address at checkout. If you spot a mistake, contact us within 12 hours of ordering and we will correct it before dispatch. Once a parcel is in transit, an address change has to be handled by the carrier.

Damaged or lost in transit

If a parcel arrives damaged, send us a photo within 7 days of delivery and we will replace the item. If tracking shows delivered but you have not received it, check with neighbours and your local depot first, then contact us and we will open a carrier investigation.

Contact

Any shipping question not covered here: info@lvssnca.com. Vogkey is a brand owned and operated by LVSSN California Industrial Technology Co., Ltd.